Shipping policy

Last updated: June 19, 2026

Overview

At MilanoAE, we are committed to delivering your orders quickly and reliably across the United Arab Emirates. By placing an order on our website, you agree to the terms outlined in this policy.

Shipping Coverage

We currently ship to all seven UAE emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. We do not offer international shipping at this time. For special requests, contact us at contact@milanoae.com.

Delivery Timeframes

All orders are delivered within 48 hours across the UAE from the moment your order is confirmed. Orders to remote or hard-to-access areas may take up to 72 hours. Orders placed on public holidays or after 2:00 PM will be processed the next business day.
Shipping Fees

Any applicable shipping fees will be displayed clearly at checkout before you complete your purchase. Free shipping promotions will be applied automatically to your cart when available.

Order Tracking

Once your order is dispatched, you will receive a confirmation via email or SMS with your tracking details. If you have not received tracking information within 24 hours of your order confirmation, please contact us at contact@milanoae.com.

Failed Deliveries

If a delivery attempt is unsuccessful, our courier will try again up to two times and will contact you via the phone number provided at checkout. If delivery fails after two attempts, the order may be returned to our warehouse and re-shipment costs may apply. MilanoAE is not responsible for failed deliveries caused by incorrect address information.
Damaged or Lost Orders

If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date with your order number and photos of the damaged item or packaging. We will investigate and arrange a replacement or refund where applicable.

Contact Us

For any shipping inquiries, feel free to reach out to us anytime.
📧 contact@milanoae.com
🌐 www.milanoae.com